IF YOU HAVE PENDING ORDERS CHAT WITH US AND WE'LL GET WITH YOU AS QUICKLY AS WE CAN. THANK YOU!

FAQ

Q: How long does my order take to ship?

A: Orders are delivered on the specified delivery date on our notification bar at the very top of our website. The date is your guaranteed delivery date for the sake of your event planning.

For example: If the top bar of the website says “Order today and receive by September XX, 2022”, we guarantee that you will receive your order on/or before that specific date. That date is including the. Our guarantee is only backed by what UPS shipping carrier guarantees to us. We make sure when we ship your order that your expected delivery date via UPS is the same day we guaranteed or before. Anything delays after your order has been shipped out of our facility is not our responsibility. Please contact UPS for any shipping discrepancies.

Q: Can I pickup my order in person? Do you have a storefront location?

A: No, we currently do not allow local pickups.

Q: What happened to the Mini Kits (8x10)?

A: Unfortunately, we discontinued the sale of Mini Kits going forward. These kits may continue in the future.

Q: Do I need any painting experience?

A: Because the kits are Paint-By-Number, no experience is needed! Our youngest painter was 8 years old! Our paint kits come with fail-proof instructions that guide you through the entire process!

Q: How long does it take to complete a Painting?

A: On average, it will take 2-3 hours to complete your painting. Each paint kit will show a painting completion time on the product page. 

Q: Do you offer expedited shipping?

A: No, currently we do not offer expedited shipping. Due to our large demand our production can not create orders in a timely manner to offer faster shipping options.

Q: Do you offer Custom Paintings? Will there be new designs?

A: We do not currently offer any custom painting options, although it is something we hope to add in the future! Our Design Team is consistently adding new designs to our collections, but we would love to hear your suggestions! Email: support@amazingpaintparty.com with the design(s) you would like to see.

Q: How long does the paint last?

A: Paint can last up to 3 months at room temperature. In the event you store your paint kit over the un-recommended three-month time frame we will not be held responsible for any dry paint. We ask that you please plan your parties accordingly. We do offer you the option to order more paint.

Q: Damaged or Lost Package?

A: Once your order is processed, packaged, successfully fulfilled & departs our facility we are not liable for any damages on the behalf of the carrier. This includes the following but not limited to: lost packages, damaged canvases, damaged paint sets. Nor any unforeseen negligence of the shipping carrier or lost merchandise. Please contact the carrier and file a claim immediately to ensure prompt and proper reimbursement. 

Q: Can I Request To Change My Painting Before It Ships?

A: Yes. It is important that you contact us ASAP to have this updated. If the order has already been processed, we may not be able to make any changes.

Q: Can I Change My Address After I’ve Purchased?

A: Yes. It is important that you contact us ASAP to have this updated. If the order has already been processed, we may not be able to change the address. In this case you would need to contact the shipping carrier (UPS) to get addressed changed while in transit. We also cannot ship to PO Boxes. It must be a physical address.

Q: If I Don’t Like My Painting, Can I Get A Refund?

A: No, all sales are final. We do not offer refunds of any sort. We will however, fix any mistakes made by our team. Once an order is placed, we will not issue refunds — only replacements as necessary.

 


OUR PROMISE: At Amazing Paint Party our mission is not only to deliver but to over deliver. Our goal is to exceed your expectations and provide you with excellent customer service. We are here to assist in any area of concern. For questions or concerns please email us at support@amazingpaintparty.com

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